Featured in leading publications and national conferences PUBLISHED ARTICLES, CONFERENCE PRESENTATIONS & INDUSTRY INSIGHT
We have been published in numerous periodicals with international distribution, submitting articles on the application of artificial intelligence, facility planning, ergonomics, and systems integration.
Our recent articles & industry contributions
Recent articles authored by 911Insight® in international, peer-reviewed industry publications.
NENA — THE CALL · ISSUE #52 · SEPTEMBER 2025“Adopting Artificial Intelligence in the 9-1-1 Center”
A practical look at how PSAPs can introduce AI tooling — sentiment analysis, quality assurance, and call summarization — without compromising operational integrity.
APCO PSC MAGAZINE · VOL 92 NO. 4 · JULY/AUGUST 2026“Two Decades of Dispatch Consolidation”
Lessons learned from twenty years of leading municipal, regional, and statewide dispatch consolidation engagements across the country.
Our research and writing focus areas
Our published work explores the application of emerging technology and disciplined process to public safety operations.
- Artificial intelligence in emergency communications
- Facility planning & ergonomics
- Systems integration
- Dispatch consolidation
- Quality assurance & quality improvement
- Next Generation 9-1-1 transition
Invite our team to your next event
Members of our firm have provided over thirty presentations at national conferences on the topics of technology, systems integration, project management, strategic planning, capital budgeting, meeting facilitation, and contract negotiations.
For media inquiries, conference speaking opportunities, or authorship requirements, reach out to our team directly.