Comprehensive knowledge and expertise across mission-critical organizations Workflows and Technologies for Public Sector Agencies

Our participation in system procurement activities, project implementation experience, vendor-provided training, seminars, industry events, and other continuing education have enabled us to become familiar with the core technologies and software applications currently implemented in public sector agencies.

Communications & Infrastructure

We work across every layer of the public safety technology stack

Our technical expertise spans four core categories — from radio and dispatch infrastructure to AI-enabled call quality assurance and unmanned aircraft operations.

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Voice & Radio
Dispatch & CAD
Records & Data
Emerging Tech
Communications & Infrastructure

Voice, Data & Radio Systems

  • Mission critical facilities
  • Emergency communications and emergency operations centers
  • Radio communications, including conventional, simulcast, and trunked voice and data radio systems, radio consoles, and licensing
  • Public and private broadband wireless communications
  • Emergency Notification Systems, IPAWS, and CMAS
  • Interoperability initiatives and standards
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Dispatch & Call Handling

Next Generation 9-1-1 & CAD

  • Computer Aided Dispatch
  • Standardized and interactive dispatch protocols
  • Text-to-voice, station alerting, remote signaling and automated (annunciator/vocalized) dispatching
  • Next Generation 9-1-1, including ESInet, call taking platforms and system architectures
  • Automatic Call Distribution and policy-based routing
  • Auto attendant and Interactive Voice Response systems
  • Artificial intelligence, sentiment analysis, and quality assurance of call center interactions
  • Incident command and incident management standards
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Intelligence, Records & A/V

Data Systems for Modern Operations

  • Geographic Information Systems and mapping applications
  • Digital recording and evidence management systems
  • Video monitoring, streaming & recording
  • Real-time intelligence, information and crime centers
  • Records management applications and national standard reporting requirements
  • Central station and external alarm interface exchange
  • Station alerting, remote signaling and automated (annunciator/vocalized) dispatching
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Emerging Technologies

Aerial, AI & the Next Frontier

  • Unmanned Aircraft Systems, Certificate of Authorization and Part 107 Operations
  • Artificial intelligence, sentiment analysis, and quality assurance of call center interactions
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