Helping State and Local Government
Deliver public safety technology needs
911insight is a professional services firm with expertise in the planning and implementation of information systems and telecommunications technology for state and local government public safety agencies.
Our firm brings over twenty years of experience in public safety operations and technology to our engagements. We are uniquely qualified to assist with mission-critical technology projects, as well as operational planning, system procurement, project management, operational assessment, and consolidation engagements.
We specialize in management and technical consulting for public sector agencies including emergency communications, law enforcement, fire, emergency medical services, emergency operations, public works and transportation agencies at the city, county, regional and state levels.
Technical
Our project experience and professional education has enabled us to become familiar with the technologies and approaches currently implemented in public safety communications and information systems. This expertise includes the following technologies:
- Computer Aided Dispatch (CAD)
- Automatic Vehicle Location (AVL)
- Geographic Information Systems (GIS) and Mapping Applications
- System Status Management (SSM)
- Emergency Medical Dispatch (EMD)
- Enhanced 9-1-1
- N-1-1 Implementations (3-1-1, 5-1-1, 7-1-1)
- Pathways and 3rd Party Private Call Centers
- Alarm Company Central Stations
- Central Station Alarm Confirmation and Digital Imaging
- Intelligent Transportation System (ITS) Initiatives
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR) Systems
- Digital Recording Systems
- Workstations and Console Furniture
- Private Branch Exchange (PBX) Location Information (PS-ALI)
- Cellular, PCS and 3G Wireless Communications
- Wireless Call Routing Gateways
- Voice Over Internet Protocol (VoIP) Telephony
- Text-to-Voice Applications
- Telecommunications Devices for the Deaf (TDD)
- Computer Telephony Integration (CTI)
- Central Office and Tandem/Selective Router Architectures
- SS7/Advance Intelligent Network (AIN)
- Local Area (LAN) and Wide Area Networks (WAN)
- Conventional and Trunked Voice Radio Technologies
- Propagation Analysis and Coverage Modeling
- Wireless 9-1-1 Location Technologies (handset and network-based)
- Mobile Data Applications
- Wireless Transport Technologies
- Commercial Provider Networks
- Voice and Digital Paging
- Station Alerting and Remote Signaling
- Outbound Dialing and Emergency Notification Systems
- P25 Digital Communications and Interoperability Standards
- Microwave and Spread Spectrum Communications
- State and National Message Switching Networks
- Records Management Systems for
- Law Enforcement
- Criminal Justice
- Fire
- Emergency Medical Services
- Jail and Detention Management
- Field Reporting
- Standardized Reporting Requirements (UCR/NIBRS, NFIRS, GJXML, etc.)
- Document, Photo and Fingerprint Imaging Systems
State Government
Our state government experience includes:
- Alaska Department of Public Safety (State Troopers)
- California Department of Corrections
- California Department of Fish and Game
- California Department of Forestry and Fire Protection
- California Department of General Services
- California Department of Justice
- California Department of Parks and Recreation
- California Department of Transportation
- California Department of Water Resources
- California Highway Patrol
- California Office of Emergency Services
- California Youth Authority
- State of Alaska
- State of California
- State of Hawaii
- State of Minnesota
- State of Montana
- State of Oregon
Local Government
Our state government experience includes:
- City and County of Honolulu, Hawaii
- City and Borough of Juneau, Alaska
- City of El Segundo, California
- City of Hayward, California
- City of Huntington Beach, California
- City of Lewiston, Idaho
- City of Monterey, California
- City of Redmond, Washington
- City of San Diego, California
- City of Spokane, Washington
- City of Torrance, California
- City of Ventura, California
- City of Yuma, Arizona
- Fairbanks North Star Borough, Alaska
- Ingham County, Michigan
- Kenai Peninsula Borough, Alaska
- Kent County, Michigan
- King County, Washington
- Matanuska-Susitna Borough, Alaska
- Monterey County, California
- Municipality of Anchorage, Alaska
- Nez Perce County, Idaho
- Orange County, California
- San Diego County, California
- Santa Cruz Consolidated Emergency
- Communications Center
- Santa Cruz County, California
- Sonoma County, California
- Spokane County, Washington
- Ventura County, California