Twenty years of independent expertise in the public sector SKILLFUL & ACCOMPLISHED PROFESSIONAL SERVICES TO STATE & LOCAL GOVERNMENT

Since 2003, state and local agencies have turned to 911Insight® for unbiased counsel on the systems, operations, and organizational decisions that shape public safety and essential services.

Classical stone columns of government building at golden sunset
Why 911Insight?

Where Outcomes Meet Expectations®

911Insight® provides professional services in the planning of organizational change, quality improvement, and the implementation of information systems and telecommunications technology for local government, transportation, energy and commercial organizations.

Our North Star is to have the results of our work meet or exceed your expectations; thus we trademarked and promote the statement Where Outcomes Meet Expectations®.

What We Do

We work across these core competencies

A breadth of disciplines, applied with focused depth across the public sector.

Our Services
BRowse Case Studies
  • Project management and change management
  • Workflow analysis, policy and procedure development
  • Information systems and telecommunications technology
  • Facility assessment and space planning
  • Requirements analysis, open procurement, product/provider selection, and contract negotiation
  • Program planning, capital and operational budgets
  • Business case, cost-benefit, and cost allocation analysis
  • Organizational assessments, risk management and management audits
  • Quality assurance, quality improvement and quality management systems
  • Professional development, academy training and program accreditation
  • Legislative and regulatory testimony
Certifications & Credentials

A commitment to lifelong learning

Our professionals hold post graduate degrees and commit to lifelong learning.

Our Expertise

Earned certificates

Earned certificates, generally requiring professional experience, formal training, passing written examinations, following ethical standards, and accumulating continuing education hours have been received from:

  • American Society for Quality (ASQ)
  • Association of Change Management Professionals (ACMP)
  • Association of Public Safety Communications Officials International (APCO)
  • Commission on Accreditation for Law Enforcement Agencies (CALEA)
  • Information Systems Audit and Control Association (ISACA)
  • Institute for Certification of Computing Professionals (ICCP)
  • National Emergency Number Association (NENA)
  • PeopleCert ITIL (Information Technology Infrastructure Library)
  • Project Management Institute (PMI)
  • Scaled Agile Framework (SAFe)

FORMAL TRAINING & LICENSURE

Formal training and licensure has also been received from:

  • Department of Homeland Security
  • Federal Aviation Administration (FAA)
  • Federal Communications Commission (FCC)
  • Federal Emergency Management Agency (FEMA)
Silhouette of person walking down bright corridor toward window
Our Independence

No vendors, no alliances, no conflicts

Our firm is entirely independent and without financial relationships to vendors, managed service providers, insurers, membership organizations, lobbyists, financial holding companies, or strategic alliances that would present a conflict of interest.

Procurement & Purchasing

Pre-qualified for public sector procurement

Our firm is responsive to solicitations published under the following purchasing classifications:

NORTH AMERICAN INDUSTRY CLASSIFICATION SYSTEM (NAICS) CODES

  • 918-00 Consulting Services
  • 918-12 Analytical Studies and Surveys
  • 918-46 Feasibility Studies
  • 918-88 Quality Assurance/Control Consulting
  • 918-90 Strategic Technology Planning and Consulting Services
  • 838-45 Emergency Radio/Telephone Systems

NATIONAL INSTITUTE OF GOVERNMENTAL PURCHASING (NIGP) CODES

  • 5416-11 General Management Consulting Services
  • 5416-18 Other Management Consulting Services

SMALL BUSINESS CERTIFICATION

Our firm holds the following Small Business Certification: State of Washington Micro Business